At Timeless Whisky Ltd, we want every collector to buy with confidence. This page sets out how returns, cancellations and refunds work — in plain English, with nothing hidden in the small print.
Summary in brief
- Sealed, unopened bottles may be cancelled and returned within 14 days of delivery.
- Bottles damaged in transit are covered in full — just tell us within 48 hours.
- If a bottle reaches you not as described, we make it right.
- Bottles that have been opened, or whose seal or capsule has been broken, cannot be returned unless faulty or not as described.
- Questions before you buy? We answer every enquiry personally, and further photographs are available on request.
Your right to cancel
If you have bought a bottle from us by phone, WhatsApp, email or any other distance means, you may cancel your order within 14 days of receiving it, without giving a reason, provided the bottle is sealed and unopened, with the capsule, foil or seal intact and the original packaging undamaged.
To cancel, contact us via WhatsApp or email. Please keep all packaging until the return is complete. Refunds are issued to the original payment method within 14 days of the bottle reaching us in its original condition.
Bottles that have been opened or unsealed
For understandable reasons of safety and integrity, we cannot accept the return of any bottle whose seal, capsule or foil has been broken, or which has otherwise been opened — unless the bottle was faulty or materially not as described.
Damaged in transit
In the unlikely event that a bottle arrives damaged, please contact us within 48 hours of delivery with photographs of the bottle and all packaging, and keep everything as received. We will arrange a refund or, where available, a replacement. We pack every bottle carefully, and all orders are sent tracked and insured for exactly this reason.
Not as described
We photograph and describe every bottle honestly. If a bottle differs materially from its description or photographs, tell us within 14 days of delivery and we will refund it in full, including reasonable return postage.
How to return a bottle
- Contact us first via WhatsApp or email — we will confirm your return straight away
- Return the bottle in its original packaging, with the seal intact
- Obtain proof of postage; for higher-value bottles we recommend tracked, insured postage
- Once the bottle reaches us and is checked, your refund is issued within 14 days
Reference listings
Some bottles shown on our site are listed for reference. Where a bottle is out of stock, its availability can be checked with us directly — we will always tell you honestly what we can supply.
Age requirements
Alcohol is sold only to persons aged 18 or over. Challenge 25 is strictly enforced and delivery is age-verified. See our Licensing, Terms & Privacy page for full details.
Contact
The quickest way to reach us is via WhatsApp or through our contact page. As a small family business, every message reaches Nick directly.
Timeless Whisky Ltd
UK Registered Company
Company Number: 16782411
Fully licensed UK Retailer